Privacy policy

This privacy policy sets out how Marvel Orthodontics uses and protects any information that you give us when you use this website.

Marvel Orthodontics is committed to ensuring that your privacy is protected. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, how we hold and keep it secure, and how individuals can seek to access and correct their personal information or make a complaint.

Marvel Orthodontics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th July 2023.

What we collect

We may collect the following information:

• name
• contact information including address, email address and phone number
• the name of the organisation you work for and your job title
• demographic information such as location, age and gender
• your preferences and interests
• other information relevant to customer surveys and/or offers

If you receive orthodontic treatment from us, we may also collect the following:

• health information, such as referral and procedure details, dental and medical history, including that of your family where relevant, and information about consultations, examinations, tests, treatments and advice
• Medicare and health fund details
• billing and account details

What we do with the information we gather

We collect your personal information for the following purposes:

• to provide our services and treatments
• to manage and conduct our practice
• to improve our products and services.
• to offer promotions about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure.

We take all reasonable and appropriate steps to ensure that your personal information is protected against misuse, interference and loss, and unauthorised access, modification or disclosure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected, and how it was stored.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at reception@marvelorthodontics.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. We will need to verify your identity before responding to your request. A reasonable administration fee may be payable. If you would like a copy of the information held on you please write to us using the details set out in this policy.

We take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up-to-date and complete, relevant and not misleading. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Complaints

You can make a complaint in writing to the practice using the details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.

In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

Contact Us

If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact the Practice Manager on the following details - Marvel Orthodontics, Ground Floor, 774 Pacific Hwy Gordon NSW 2072, Email: reception@marvelorthodontics.com.au. or call: (02) 9570 8804